Top 9 Antivirus Problems (And How To Fix Them)

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Antivirus Problems (And How To Fix Them)


1 My Antivirus No Longer Works

The antivirus installed on your computer does not or no longer works, it refuses any action, crashes often, displays error messages or has serious malfunctions. It doesn't have to be a virus or malware that has done some damage, but often any disruption is the result of a software conflict, often due to old traces left by old antiviruses. Indeed, by dint of installing security software, it happens that services or processes that start when Windows starts are not deleted correctly during uninstallation. antivirus. It is for this reason that the editors provide uninstallers, if possible to use in safe mode, to completely eradicate all the slag of antivirus. This solution resolves 90% of diagnosed cases of dysfunction. The 10% require more work, but often that requires uninstalling and reinstalling programs.

2 My Antivirus Does Not Start

A great classic of customer services, the antivirus that does not start when the computer is turned on has made some people drool with rage. Each time Windows starts up, a list of programs saved in the configuration file is read, initiating the services and processes that need to be started when the desktop appears. However, it sometimes happens that the antivirus does not launch as it should, requiring either a manual execution or an uninstallation (sometimes the system is unstable). The solution: check the start tab of "msconfig.exe" (to type in the Windows search bar) and check the box corresponding to the antivirus, if it is unchecked. Otherwise check that you do not have other security software, it happens that one program takes precedence over the other.

3 My Antivirus is Out of Date

Users of Protegent360! are familiar with this problem, as are users of old machines. Indeed, Even though it is free,Protegent360! Antivirus requires registration and a license that will last for one year. Beyond the free subscription year, the software is deactivated and registration must be restarted. However, many people think that just installing Protegent360! is enough. In another case, your antivirus still valid for several months announces that it is out of date ... In this case, check the date of Windows! This may be out of order and the motherboard battery may be discharged, preventing the recording of permanent data.

4 My Antivirus Does Not Update

A classic case, very common in the past but today more marginal. Antiviruses, to update themselves, connect to a remote server and download a new file several times a day. Before, connections could fail due to congestion or occasional outages. Now the connection parameters are doubled and the stability of the lines makes it much easier to keep software up to date. However, check that the installed firewall does not block outgoing connections and that the antivirus connection server is correctly configured.

5 My Antivirus Does Not Install

The favorite problem of call center technicians: installation not possible. In most cases, the unsuccessful installation is due to the residue of an old version that was improperly uninstalled. Unfortunately, most of the time, the problem mostly comes from the user attempting an installation without having enough knowledge to overcome all the “obstacles”. Thus it may be missing user rights (Windows administrator mode), a service pack to download, a system update to be performed or components to be changed, in order to meet the minimum hardware requirements required by the program.

6 My Antivirus is Blocking a File ...

Fortunately, a working antivirus blocks some viruses, especially those contained in or similar to executable files. However, it happens that two very specific cases sow doubt in the minds: - The
antivirus blocks a completely harmless file, which one calls a "false positive". Detected as a pest, it is often quarantined, sometimes exterminated on the spot. Sometimes antivirus software overreacts and deletes important system files and compromises system stability. Unfortunately, there is nothing to do but wait, the management of false positives is mostly a matter of common sense, on the part of the user and the antivirus.
-The antivirus blocks a "system" file much to the user's surprise. Sometimes viruses, worms, trojans or others hide in the heart of system files, the famous Windows "system32" folder. Do not panic ! Even in this directory, the antivirus, if it detects a threat, will be able to dive into it and disinfect it without touching important files.

7 My Antivirus is Blocking My Email

And all the programs that try to connect to the Internet… The case is known and only affects security suites, these antiviruses including a firewall. Sometimes this firewall is overzealous and its settings (automatic or decided by the user) prevent certain applications from connecting to the web. The solution is simple: get your hands dirty and allow programs to connect, in the firewall's configuration menu. Likewise, it is in this part that you will have to manually add the IP of a printer or a WiFi network, otherwise you will not be able to access it.

8 My Antivirus Slows Down Internet Browsing

When they first appeared, anti-phishing filters had one big flaw, they slowed down internet connections enormously. Even now, it happens that some filters are too greedy and penalize users of browsers that have added this functionality. The solution is radical: deactivate the phishing filter and make sure that only one is running at a time! Alternatively, Windows firewall may sometimes start, even if another firewall has been installed. There is only one solution: go to the Windows security center, then deactivate the Windows firewall, which is not very useful anyway.

9 My License Key Does Not Work

Ah, the famous cause of nervous breakdowns, both among individuals and among hotline technicians. You have just ordered your antivirus and you are impatient to enter the new license key in your antivirus, in order to benefit from new years of subscription… And there it is the tragedy! The key is refused! Sometimes it is even indicated "This key does not correspond to the product"! BUT I JUST BUY IT! Fortunately, 99 times out of 100, this problem does not come from the key, but from the fact that you must first install the new version of the antivirus THEN enter the key. And not the other way around, otherwise it would be too simple. On the other hand, the reverse is true, it is quite possible to put a license key several months old in a recent version of the antivirus, this subscription portability is even recommended in order to benefit from the best protection. However, if the license is refused, it is imperative to contact the publisher's after-sales service, so that they can check it and change it if necessary.

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